Refund policy

Right of withdrawal

In the cases prescribed by law, you have the right to

Within fourteen days without giving reasons to revoke this contract.

In particular, the right of withdrawal does not apply to contracts for delivery

Of goods which are not prefabricated and for their manufacture

An individual selection or determination by the consumer

Is decisive or which is clearly tailored to personal needs

Of the consumer.

The cancellation period is fourteen days from the day,

On which you or a third party named by you,

Who is not the carrier who has taken possession of the goods.

To be eligible for a return, the item must be in the same condition in which you received it, unworn, unused, labeled, and in its original packaging. You'll also need the receipt or other proof of purchase.

To initiate a return, you can contact us at arrondir@posteo.de. Please note that returns must be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, you will receive a return label from us as well as instructions on how and where to send the package. Items returned to us without prior request for a return will not be accepted.

The shipping costs for the return are to be borne by the buyer himself.

If you have any questions about returns, you can contact us at any time at arrondir@posteo.de.

Damage and problems

Please check your order upon receipt and contact us immediately if the item is defective or damaged or if you have received the wrong item so that we can evaluate and fix the problem.

Exceptions / items not eligible for return

Certain items cannot be returned, e.g. B. perishable goods (e.g. Food, flowers or plants), custom-made products (e.g. Special orders or personalized items) and personal care products (e.g. Beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. Please contact us if you have any questions or concerns about a specific item.

Unfortunately, we cannot accept returns of promotional items or vouchers.

Exceptions / items not eligible for return

Consequences of withdrawal:

You must return the goods within 14 days of withdrawal.

You bear the costs of the return shipment. Please note that the return shipment must be made in secure, original packaging and insured.

Depending on the format and insurance coverage, the return costs for paintings are usually between €300 and €800.

Refunds will be made within 14 days of receipt and inspection of the goods, provided that the goods have been returned undamaged and complete.

 

Exclusion of the right of withdrawal for commissioned works

The right of withdrawal does not apply to individual commissioned works that have been created according to your personal specifications (e.g., commission works, works of art on request)

Translated with DeepL.com (free version)

According to Section 312g (2) No. 1 of the German Civil Code (BGB), there is no right of withdrawal for custom-made products.

Exchange

Returning the received item is the fastest way to get the item you want. If the return is accepted, you can purchase the new item in a separate purchase.

European Union – 14-day withdrawal period

Regardless of this, you have the right to cancel or return your order within 14 days without giving any reason if the goods are shipped to the European Union. As described above, the item must be in the same condition in which you received it, unworn, unused, and labeled, and in its original packaging. You'll also need the receipt or other proof of purchase.

This does not apply to custom-made and custom-made products. Earrings are also excluded for hygienic reasons.

Refunds

We'll notify you once we receive and review your return and let you know if the refund has been approved or not. If approved, you'll receive an automatic refund to your original payment method within 10 business days. Please keep in mind that it may take some time for your bank or credit card company to process and book the refund.

If more than 15 business days have passed since we approved your return, please contact us at vicelis@posteo.de.

To exercise your right of withdrawal, you must inform us (vicelis, Königsallee 27, 40212 Düsseldorf vicelis@posteo.de by means of a clear statement

E.g. a letter sent by post or e-mail) of your decision to revoke this contract. You can use the attached model withdrawal form for this, but it is not mandatory.

To comply with the cancellation period, it is sufficient for you to send the notification of the exercise of the right of revocation before the expiry of the cancellation period. If you withdraw from this contract, we shall reimburse to you all payments we have received from you, excluding the costs of delivery, without undue delay and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract.

For this repayment, we use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; in no case will you be charged a fee for this repayment.

We may refuse reimbursement until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest. You must send back or hand over the goods to us without undue delay and in any event not later than fourteen days from the day on which you inform us of the cancellation of this contract.

The deadline is met if you send the goods before the expiry of the period of fourteen days. You bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to verify the nature, characteristics and functioning of the goods.

Return costs Costs for returning the goods in the event of a revocation are to be borne by the buyer.

14. Sample withdrawal form (If you want to cancel the contract, please fill out this form and send it back.)

– To Vicelis, Victoria Wenning Königsallee 27 40212 Düsseldorf vicelis@posteo.de

– I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/ the provision of the following service (*)

– Ordered on (*)/received on (*)

– Name of the consumer(s)

– Address of the consumer(s)

– Signature of the consumer(s) (only if notified on paper)

– Date